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Error Path 3: Payment Initiation Rejected by Any Party in the Instant Transfer

Payer's payment service provider negative feedback flow diagram

Process steps:

  1. The merchant's system transmits the current purchase data to the Aggregator via an electronic channel. A sub-aggregator may also be involved in the initiation and feedback process.
  2. The Aggregator creates the EAM according to the standard defined in the regulation, containing transaction and beneficiary data with an authentication code.
  3. The merchant displays the EAM on their POS system. For invoiced payments, the QR code is printed. For webshop purchases, a deeplink is generated. For NFC, the merchant's device broadcasts the data.
  4. The payer scans the EAM with their multi-function device.
  5. After passing EAM format checks and strong customer authentication, the payer's application initiates the instant transfer towards the payer's bank.
  6. The payer's bank sends the instant transfer message to GIRO. GIRO forwards the message to the beneficiary's bank.
  7. Either the payer's bank, GIRO, or the beneficiary's bank rejects the transaction (e.g. insufficient funds, account blocked). The rejecting party sends a rejection reason code in the feedback message.
  8. The beneficiary's bank (or GIRO) sends a negative feedback to the Aggregator with the rejection reason code.
  9. The Aggregator forwards the negative feedback to the sub-aggregator, who forwards it to the merchant. The merchant's system notifies the payer of the failed payment.